CPPREP5010 - Manage customer service activities in the property industry (Term 2 2024)

Topics covered: Determine requirements for customer service systems; Manage customer service and complaints resolution systems; Manage customer service performance; Manage evaluation of customer service systems.

CPPREP5009 - Develop a marketing and service strategy in real estate (Term 1 2024)

Topics covered: Analyse information for marketing and service strategy; Create marketing and service strategy; Report on marketing and service activities.

CPPREP5008 - Market the property agency (Term 1 2024)

Topics covered: Undertake property industry market research; Develop property agency marketing strategy; Implement agency marketing strategy; Review and adjust marketing strategy.

CPPREP5007 - Develop a strategic business plan in the property industry (Term 1 2024)

Topics covered: Analyse business opportunities in the property market; Prepare for potential demand for agency services; Establish business goals and objectives; Review business strategies.

CPPREP5005 - Manage teams in the property industry (2023)

Topics covered: Determine team requirements; Implement strategies to manage teams; Manage team performance; Evaluate team performance.

CPPREP5004 - Manage a safe workplace in the property industry (2023)

Topics covered: Maintain WHS system; Implement WHS participative arrangements; Implement risk control processes; Review WHS management system.

CPPREP5007 - Develop a strategic business plan in the property industry (2023)

Topics covered: Analyse business opportunities in the property market; Prepare for potential demand for agency services; Establish business goals and objectives; Review business strategies.

CPPREP5002 - Establish and monitor property industry trust account management practices

Topics covered: Interpret regulations for property agency trust accounts; Develop risk management plans; Implement systems to control property agency trust accounts; Authorise and verify trust accounts.

CPPREP5006 - Manage operational finances in the property industry

Topic Covered: Determine financial management requirements, Develop and implement strategies to manage operational finances, Manage operational finance systems, Evaluate operational finance systems

BSBOPS502 - Manage business operational plans (Real Estate)

Topics covered: Establish operational plan; Manage resource acquisition; Monitor and review operational performance.

CPPREP5005 - Manage teams in the property industry (2021-2023)

Topics covered: Determine team requirements; Implement strategies to manage teams; Manage team performance; Evaluate team performance.

CPPREP5010 - Manage customer service activities in the property industry (2021-2023)

Topics covered: Determine requirements for customer service systems; Manage customer service and complaints resolution systems; Manage customer service performance; Manage evaluation of customer service systems.

BSBLDR522 - Manage people performance (Real Estate)

Topics covered: Allocate work; Assess performance; Provide feedback; Manage follow up.

CPPREP5004 - Manage a safe workplace in the property industry (2022-2023)

Topics covered: Maintain WHS system; Implement WHS participative arrangements; Implement risk control processes; Review WHS management system.

CPPREP5009 - Develop a marketing and service strategy in real estate (2021-2023)

Topics covered: Analyse information for marketing and service strategy; Create marketing and service strategy; Report on marketing and service activities.

CPPREP5008 - Market the property agency (2021-2023)

Topics covered: Undertake property industry market research; Develop property agency marketing strategy; Implement agency marketing strategy; Review and adjust marketing strategy.

CPPREP5001 - Manage compliance in the property industry

Topics covered: Determine compliance management requirements; Develop and risk control strategies that manage compliance; Manage compliance systems; Evaluate compliance systems.

CPPREP5003 - Manage ethical practice in the property industry

Topics covered: Determine ethical practice management requirements;Implement risk control strategies; Monitor ethical practice; Evaluate ethical practice systems.