SIRXPDK001 - Advise on products and services (2023)

Topics Covered: Develop product and service knowledge; Respond to customer requests; Enhance information provided.

SIRXCEG002 - Assist with customer difficulties (2023)

Topic Covered: Deal with customer complaints, Process refunds and exchanges, Deal with difficult customers, Provide feedback on customer service

BSBOPS305 - Process customer complaints (2023)

Topics Covered: Receive complaints; Process complaints; Resolve complaints.

BSBOPS304 - Deliver and monitor a service to customers (2023)

Topics Covered:  Identify customer needs;  Deliver a service to customers; Evaluate customer service delivery. 

BSBWHS311 - Assist with maintaining workplace safety (2023)

Topic Coved: Assist with incorporating WHS policies and procedures into work team processes, Contribute to consultative arrangements for managing WHS, Contribute to organisational procedures for providing WHS training, Participate in identifying hazards, and assessing and controlling risks for the work area

BSBTWK301 - Use inclusive work practices (2023)

Topic Covered: Establish practices that support individual differences in the workplace, Work effectively with individual differences, Assess use of inclusive practices

BSBTEC301 - Design and produce business documents (2023)

Topics covered: Select and prepare resources; Design document; Produce document; Finalise document.

BSBCRT311 - Apply critical thinking skills in a team environment (2023)

Topics Covered: Prepare to address workplace problem; Evaluate solutions for workplace problem;  Finalise and review solution development process. 

BSBSUS211 - Participate in sustainable work practices

Topics Covered: Measure sustainable work practices; Support sustainable work practices; Seek opportunities to improve sustainable work practices. 

BSBXCM301 - Engage in workplace communication

Topics Covered: Plan workplace communication; Undertake routine communication; Participate in workplace communication. 

BSBPEF201 - Support personal wellbeing in the workplace

Topics covered: Recognise factors that impact personal wellbeing, Plan communication with supervisor, Communicate with supervisor, Investigate available wellbeing resources

BSBTEC303 - Create electronic presentations

Topics Covered: Prepare to create presentation; Create presentation; Finalise presentation 

BSBPEF301 - Organise personal work priorities

Topics covered: Organise and complete own work schedule; Evaluate own work performance; Coordinate personal skill development and learning.