BSBTEC203 - Research using the internet

Topics Covered:  Plan research; Conduct research; Present research.

BSBTEC202 - Use digital technologies to communicate in a work environment

Topics Covered:  Identify purpose and methods of digital communication; Implement procedures to send and receive digital communications; Assist with managing digital communications.

BSBSUS211 - Participate in sustainable work practices

Topics Covered: Measure sustainable work practices; Support sustainable work practices; Seek opportunities to improve sustainable work practices. 

BSBPEF202 - Plan and apply time management

Topics covered: Organise work schedule; Complete work tasks; Review work performance.

BSBTWK201 - Work effectively with others

Topics covered: Develop effective workplace relationships; Improve workgroup processes; Resolve issues, problems and conflict.

BSBCMM211 - Apply communication skills

Topics covered: Identify communication requirements, Communicate using verbal and non-verbal communication skills, Draft written communications

BSBOPS203 - Deliver a service to customers

Topics covered: Operate safely in own work environment; Operate safely within requirements of own role; Participate in WHS consultative processes.

BSBPEF201 - Support personal wellbeing in the workplace

Topic Covered: Recognise factors that impact personal wellbeing, Plan communication with supervisor, Communicate with supervisor, Investigate available wellbeing resources

BSBOPS201 - Work effectively in business environments

Topics covered: Operate safely in own work environment; Operate safely within requirements of own role; Participate in WHS consultative processes.

BSBWHS211 - Contribute to the health and safety of self and others

Topics covered: Operate safely in own work environment; Operate safely within requirements of own role; Participate in WHS consultative processes.